Privacy Policy

1. Introduction

At Advance Care Hands ("we," "us," or "our"), we are entirely committed to protecting your privacy. As a registered National Disability Insurance Scheme (NDIS) provider in Australia, we adhere strictly to the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Quality and Safeguards Commission requirements. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and sensitive information when you interact with our website and services.

2. Information We Collect

To provide you with tailored NDIS support services, we may securely collect the following data:

• Personal Details: Name, address, date of birth, phone number, email address, and emergency contact details.
• Health & Sensitive Information: NDIS plan details, medical history, disability information, medication requirements, and ongoing support progress notes.
• Website Usage Data: IP addresses, browser types, and usage patterns collected via cookies automatically when you navigate our site.

3. How We Use Your Information

The information we collect is strictly utilized to:

• Deliver, personalize, and improve your requested NDIS support services.
• Communicate directly with you, your nominated representatives, or Plan Managers regarding scheduling, billing, and care coordination.
• Comply with regulatory obligations under the NDIS Act 2013 and mandatory reporting laws.
• Analyze website usage to improve our digital user experience.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your data only to the following, with your consent or as legally required:

• The NDIA / NDIS Commission: For auditing, funding approvals, and quality safeguards compliance.
• Allied Health Professionals: To coordinate comprehensive care solutions upon your explicit request.
• Legal Authorities: If compelled by law or to protect the absolute safety of a participant.

5. Data Security

We employ robust, industry-standard administrative, technical, and physical security measures to protect your personal information. Digital records are stored within secure, encrypted cloud platforms tailored to Australian healthcare standards.

6. Your Rights

Under the APPs, you retain the right to:

• Request a copy of any personal information we hold about you.
• Request corrections to any inaccurate or incomplete records.
• Submit a privacy complaint if you believe a breach has occurred.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our privacy officer directly: